M.O.C 5118A Maintaining and Troubleshooting Windows Vista Computers | 180 MB

This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization’s client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Audience Profile
The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.
At Course Completion
After completing this course, students will be able to:

* Plan and apply a troubleshooting methodology for an organization.
* Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
* Identify the most appropriate method to troubleshoot Windows Vista computers.
* Identify Windows Vista tools that can be used to help in the troubleshooting process.
* Identify important maintenance tools that will be used as part of IT operations for their organizations.
* Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

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